Refund policy
NUVIO Return & Refund Policy
We want you to be happy with your NUVIO vacuum. If something's not right, here's how returns work.
Return Window You have 30 days from the date you receive your order to request a return. After 30 days, we're unable to offer a refund or exchange.
Eligibility To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging with all accessories included
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return Returns are handled by email only. Email us at supportnuvio9@gmail.com with your order number and the reason for your return. We'll respond with instructions on how to proceed, including where to send your item if a return is approved.
Refunds Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [X] business days. Please note your bank or card provider may take additional time to post the refund.
Return Shipping Unless the item arrived defective or we made an error, you're responsible for return shipping costs. We recommend using a trackable shipping method, as we can't guarantee we'll receive your returned item.
Damaged, Defective, or Incorrect Items If your NUVIO arrived damaged, defective, or isn't what you ordered, email us at supportnuvio9@gmail.com within 30 days with photos of the item and packaging. We'll arrange a replacement or refund at no cost to you.
Non-Returnable Items
- Items marked as final sale
- Items returned without prior authorization from our support team
Questions? Reach out anytime at supportnuvio9@gmail.com.